Suporte de Helpdesk - TI (Remoto - Júnior)

Job Summary

Progressive Technology is seeking a motivated and technically skilled Junior Helpdesk Support Technician to join our IT support team. This remote role is designed for candidates passionate about technology and eager to develop their technical support skills while providing exceptional service to end-users. You will be the first point of contact for IT-related issues, helping troubleshoot hardware, software, and network problems to ensure seamless operations for our clients and internal teams.

Key Responsibilities

• Provide first-level technical support via phone, email, and remote tools to internal employees and external clients.

• Diagnose and resolve hardware, software, and connectivity issues efficiently.

• Log and track incidents and service requests accurately in the helpdesk ticketing system.

• Escalate unresolved issues to senior technical teams with detailed documentatio...