Supply Chain Customer Experience Associate

Join DECIEM as a Customer Experience Associate Manager, focusing on logistics and order fulfillment. Drive operational success and enhance customer interactions in the beauty industry.
This role, based in Toronto, is contract until May 2027. It requires hands-on experience in managing order lifecycles and coordinating with finance and logistics teams. Your strategic thinking will be key in navigating supply chain challenges and ensuring customer service excellence.
Key Responsibilities:
• Lead the order lifecycle from receipt to invoicing
• Ensure accuracy in order processing and confirmations
• Update customers proactively on order statuses
• Collaborate with logistics for efficient shipments
• Resolve discrepancies and delivery issues effectively
Requirements:
• 2+ years experience in supply chain or logistics
• Strong operational management and strategic skills
• Excellent detail orientation and organizational abilities
• Proficiency in MS Office ...