Supply Chain Customer Service Assistant

Job Responsibilities:

• Responsible for processing and managing customers' orders with timely deliveries and shipment arrangements to be made in the most optimum manner
• Act as a key interface for all customers' orders and logistics enquiries
• Point of contact for customers in all purchase orders and deliveries/shipment concerns
• Ensure prompt shipments/deliveries (may include short lead-time orders)
• Ability to resolve issue when conflict arises
• Knowledge of local and overseas regulations with proper documentation
• Timely keying in of orders and acknowledgement of customer purchase orders
• Logistics arrangements for deliveries and work with transporters/ forwarders/ warehouses to resolve any issues which may result in a delay or no shipment
• Ensure there is no overdue of customer orders; to highlight and work closely with sales team and business development team to clear overdue customer orders for deliverie...