Support Agent (No experience required)

We enjoy what we do, and we are committed to improving moviegoers' cinema experience. If you live in Mexico City, join us as a Helpdesk Support Specialist.

Key Responsibilities

• Investigating and resolving problems that arise with our software at a 1st level
• Investigating and determining issues not concerning Vista such as hardware malfunctions, OS problems, and network connectivity that arise at a 1st level
• Using SQL Server and SQL statements to assist with problem solving

• Escalating problems with the proper parties when it cannot be easily resolved during 1st level troubleshooting - this includes opening support tickets with 2nd level support with all necessary logs and supporting information

About Vista

Vista is a world-leading company that makes software for the cinema industry. Started in Auckland, New Zealand, over 25 years ago, we now serve c...