Support Analyst - Human Capital Technology Systems

PwC India

Full-time Kolkata, West Bengal Computer Occupations

Posted:

June 05, 2026

Location:

Kolkata, West Bengal, India

Job Description

                    Managing clients and business stakeholder expectations – as there will be broad range of client groups 
Provide expert support for HR management systems, applicant tracking systems, learning management systems, performance management systems, and payroll systems. 
Utilize a variety of report writing tools and automations to develop management reports and metrics. 
Manage document management systems and support SharePoint-based technologies. 
Utilize Alteryx and PowerBi for data analysis and reporting. 
Handle technical support tickets using ServiceNow or other related systems. 
Apply ITIL methodologies and processes for Incident, Change, and Problem Management. 
Ticket queue management to work within defined SLAs with over 92-93% SLA adherence. 
Analyze data to develop and implement solutions and extract data for management reporting. 
Lead and participate in testing system enhancements, bug fixes, and new ...
                

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Job Overview

Job Type: Full-time

Location: Kolkata, India

Posted: June 05, 2026

Deadline: July 15, 2026