Support Analyst

Company Description
Helionex is a trusted technology and outsourcing partner delivering innovative digital solutions to businesses across Europe and North America. Based in Lahore, we provide tailored ERP expertise, enterprise IT support, and scalable BPO services, functioning as an extension of our clients' organizations. Our expertise in Microsoft Dynamics 365 Finance & Operations (D365 F&O), regulatory compliance, and data privacy ensures the delivery of cost-effective and reliable solutions that align with international standards. Helionex emphasizes collaboration, innovation, and integrity to drive operational efficiency and sustainable growth.
Role Description
Build and maintain Windows servers, VM clusters and VMs; join domains and apply security baselines and GPOs.
Monitor OS and VM health (services, logs, performance counters) and resolve common faults.
Execute monthly patching cycles; validate application services post patch; record evidence.
Troubleshoot au...