Support Analyst

Job Summary
As Support Analyst you will be the first to engage customers regarding support issues. You will provide prompt responses to customers using various forms of electronic communication. You will promote the company brand through high quality support of company products and services. You will deal with customer requests and provide solutions or escalate issues to the back-office team.
This list is not to be taken as fixed or exhaustive however, and you will be expected to perform any reasonable employment task given by a leader.
Job Description
Answer incoming communications from customers as the first point of contact for customers.0
Manage and resolve customer complaints.
Provide product and service information to customers.
Research required information using available resources.
Research, identify, and resolve customer complaints using applicable software.
Route communications to appropriate resources.
Manage support tickets using various tools...