Support Analyst

Responsibilities:

• Provide Level 1 and Level 2 technical and functional support for a portfolio of corporate IT and security applications.
• Communicate with end-users via phone, chat, email, and a support ticketing system.
• Analyze, manage, and resolve incidents, problems, and service requests.
• Collaborate with cross-functional teams to troubleshoot and resolve technical issues.
• Escalate issues to Level 3 application or infrastructure teams when necessary.
• Supervise and monitor daily and monthly job executions.
• Work closely with project, infrastructure, and production teams to fulfill user requests.
• Produce regular reports (daily, weekly, monthly) on system performance and ticket status.

Requirements:

• Bachelors degree or higher in Computer Science or a related field.
• Relevant industry certifications (e.g., ITIL, cybersecurity) are an advantage.
• Minimum ...