Support Analyst

Role Summary

One Big Circle Ltd is a Bristol technology company delivering Intelligent Video solutions. We are growing quickly and are seeking a proactive and motivated individual to join our team to support the business and our flagship product, AIVR (Automated Intelligent Video Review).

Responsibilities

• Provide a high level of customer service to our client base.
• Learn our application and service to provide technical support.
• Carry out technical troubleshooting of in-service devices via VPN using command line and GUI.
• Operate our ticketing system for incident management, request fulfillment, and customer communications including phone enquiries.
• Work to predefined procedures and respond to customers in line with company policy.
• Carry out proactive tasks to assist customers and monitor our product.
• Liaise with developers and other company members to highlight and resolve issues with our product.