Support Center Executive

Our client Impact Business Solutions Pvt Ltd is looking for a Support Center Executive in Islamabad.
Makkays is looking for a Support Center Intern to support daily technical support operations, customer coordination, and ticket management. This internship is ideal for fresh graduates or students seeking hands-on exposure in customer service and after-sales technical support.
Key Responsibilities
Handle customer calls and emails professionally
Create, update, and close tickets on the support portal
Coordinate with technicians for scheduling and follow-ups
Maintain service logs, SLA records, and documentation
Assist in service reporting and KPI tracking
Required Skills
Good verbal and written communication
Basic MS Office skills (Excel, Word)
Organized, customer-focused, and eager to learn
What You'll Learn
SLA & AMC structures (Silver, Gold, Platinum)
Ticketing systems and service operations
Customer handling and reporting workflows
Expos...