Support Consultant, Assessment

Esri Canada has an exceptional opportunity for a Support Consultant to join our Assessment department.

Reporting to the QA Test Lead, the Support Consultant provides advanced customer and technical support for Esri Canada’s Assessment solutions, with a primary focus on Assessment Analyst® GAMA. This role supports customers in the effective use, configuration, and ongoing operation of GAMA by troubleshooting issues, managing complex support cases, and ensuring a high‑quality customer experience.

Working as part of Esri Canada’s Customer Support function, the Support Consultant delivers Tier 2 support, applies sound technical judgment to resolve escalated issues, and collaborates with internal teams to improve support processes, documentation, and overall service delivery. This role is well suited to a support professional who is comfortable working in a growing and evolving support environment and who brings a proactive, problem‑solving mindset to customer engagement. <...