Support Consultant - Transportation (Hybrid Work Schedule)

Support Consultant - Transportation

Location: Bogota, Colombia

Work Hours: 8:00AM - 5:00PM, 12:00PM - 9:00PM Central Standard Time (Monthly Rotation)

Model of Work: Hybrid

Overview

As a Support Consultant, you will join a highly effective global team known for delivering exceptional client support. This role is perfect for growth-focused individuals. You'll have the opportunity to hone your problem-solving skills while learning about software support best practices as you resolve issues rapidly and efficiently in a fast-paced technical environment. A strong passion for customer satisfaction and a commitment to continuous learning are essential.

Responsibilities

• Responsible for managing a backlog of customer issues, including the ticket's life cycle, which includes issue triage, documenting software defects, testing, offering resolution guidance and ensuring a positive customer experience by delivering on SLA time...