Support Coordination Officer

Key Responsibilities

Support Coordination & Administration

• Coordinate referrals, assessments, and support documentation in line with service procedures
• Maintain accurate and up-to-date service user records across internal systems
• Support the scheduling and coordination of support visits and appointments
• Act as a central point of contact for internal teams regarding support-related administration

Compliance & Documentation

• Ensure support logs, risk assessments, and support plans are completed, stored, and filed correctly
• Monitor documentation for completeness and escalate gaps or concerns to senior staff
• Support audit preparation by collating evidence, records, and reports as required
• Assist with maintaining compliance with commissioning, council, and regulatory standards

Housing & Benefit Support (Administrative)

• Assist with Housing Benefit and Universal Credi...