Support Coordinator I - Latam (Medellín)

Job Title

Support Coordinator I - LATAM

Location

Conquistadores neighborhood, Office-based (No remote work initially - possibility to work partially remote after training, includes possibility for rotating overnights)

Available shift

From 8am to 5pm (Wednesday to Sunday)

Salary Range

$2,000,000 - $4,000,000 COP per month, based on experience and English proficiency

Company Overview

Join our dynamic Service and Support team as a Dispatcher, where you will play a critical role in optimizing our technical resources through strategic dispatching of service requests. This position is pivotal in managing both in-house and field technical deployments to ensure we meet our contractual obligations and service level agreements.

Key Responsibilities

• Serve as the primary contact for all client service requests.
• Schedule and dispatch service engineers for remote or onsite service, ensuring o...