Support Coordinator I (Nights) - Latam 35% Shift Differential (Medellín)

Job Title: Support Coordinator I - LATAM

Location: Conquistadores neighborhood, Office-based (No remote work initially - possibility to work partially remote after training, includes possibility for rotating overnights)

Shift: From 9pm to 7am (Wednesday to Sunday)

Salary Range: $2,000,000 - $4,000,000 COP per month, based on experience and English proficiency

Company Overview

Join our dynamic Service and Support team as a Dispatcher, where you will play a critical role in optimizing our technical resources through strategic dispatching of service requests. This position is pivotal in managing both in-house and field technical deployments to ensure we meet our contractual obligations and service level agreements.

Key Responsibilities

• Serve as the primary contact for all client service requests.
• Schedule and dispatch service engineers for remote or onsite service, ensuring optimal uti...