Support Desk Manager

What will you do?

This is a management position that manages a team of Support Desk Technology Consultants (at various levels of specialty), consisting out of technical- and functional training consultants.

What will make you successful in this role?

Software management

Support:

•   Ensure that team knows the software, services and processes through ongoing training sessions and supported documentation.


• Co-ordinate information sharing sessions with colleagues and partners

Rollouts:
S.net releases

• Ensure that the Support Desk is prepared and informed to render release support to clients during and after roll-out 

Stakeholder management 

• Take responsibility for clearly defined SLA’s and working relations between Support Desk Support and its partners (...