Support Desk Manager

What will you do?

This is a management position that manages a team of Support Desk Technology Consultants (at various levels of specialty), consisting out of technical- and functional training consultants.

What will make you successful in this role?

Software management

Support

• Ensure that team knows the software, services and processes through ongoing training sessions and supported documentation.
• Co-ordinate information sharing sessions with colleagues and partners

Rollouts:

S.net releases

• Ensure that the Support Desk is prepared and informed to render release support to clients during and after roll-out

Stakeholder management

• Take responsibility for clearly defined SLA’s and working relations between Support Desk Support and its partners (i.e.: Company, Advice Tools). Yearly review this
• Take responsibility for regular communica...