Support Engineer 2 (Supply Chain Planning)

Blue Yonder

Full time Monterrey, Nuevo Leon Computer Occupations

Posted:

June 03, 2026

Location:

Monterrey, Nuevo Leon, Mexico

Job Description

Support Engineer 2 will support our SaaS customers to provide Solution/Product support on Enterprise Supply Planning (ESP), Demand, Fulfillment, Sequencing and our next generation of cognitive planning applications throughout the customer value journey with Blue Yonder. 
What you'll do:
Provide functional and/or technical support during customer upgrades, deployments, rollouts, and post-production phases
Maintain positive customer relationships by resolving conflicts and issues, managing expectations, and instilling confidence in BY Planning Solution Operate Team
Provide advice to BY partners and customers regarding industry best practices and process methodology
Document learnings and create knowledge articles for repeated cases
Bring in new ideas for automation, re-use and service improvements
Understand the SaaS offering, features and functionality deployed for a given customer.

            

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Job Overview

Job Type: Full time

Location: Monterrey, Mexico

Posted: June 03, 2026

Deadline: July 13, 2026