Support Engineer

What would you do?

• Solve technical doubts regarding the functioning of the services offered, both to internal and external customers, becoming an expert of these.
  


• Cooperate and support their fellow Support in resolving the incidents they require.
  


• Ensure compliance with the SLA for the resolution of cases established with clients.
  


• Correctly identify the priorities of attention for the cases of Support taking into account the impact that this generates.
  


• Seek to impact on your colleagues for the improvement of the Support service.
  


• Identify, propose and lead improvements on the processes / automatisms that are carried out in the Support team.
  

🙌🏼 Your experience has been shaped by

• + 2 years in Support related positions.