Support Engineer

Senior Support Engineer - L2 Support
Location: Johannesburg, South Africa (Hybrid)
Employment Type: Full-time
About the Role
We're looking for a Senior Site Reliability Engineer (SRE) to ensure the reliability, availability, and performance of our MSP customers' cloud environments. This role focuses on day-two operations—monitoring, maintenance, optimization, and compliance—while serving as the key escalation point for critical incidents and complex technical issues.
You'll collaborate with specialized teams (SecOps, FinOps, Cloud Engineering) to maintain secure, cost-efficient, and highly available cloud platforms. If you thrive in high-impact operational environments and have deep cloud expertise, this is your opportunity to lead.
Key Responsibilities
Act as a senior escalation point, troubleshooting and resolving critical system issues.
Maintain SLAs for system reliability and customer satisfaction.
Enhance monitoring tools, alerts, and dashboards (AWS Cl...