Job Description
Senior Support Engineer - L2 Support
- Location:
Johannesburg, South Africa (Hybrid) - Employment Type:
Full-time
About the Role
We're looking for a
Senior Site Reliability Engineer (SRE)
to ensure the reliability, availability, and performance of our MSP customers'
cloud environments
. This role focuses on
day-two operations
—monitoring, maintenance, optimization, and compliance—while serving as the
key escalation point for critical incidents and complex technical issues
.
You'll collaborate with specialized teams (SecOps, FinOps, Cloud Engineering) to maintain
secure, cost-efficient, and highly available cloud platforms
. If you thrive in high-impact operational environments and have deep cloud expertise, this is your opportunity to lead.
Key Responsibilities
- Act as a
senior escalation point
, troubleshooting and resolving critical system issues. - Maintain SLAs for...
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