Support Engineer II-Ext - AMZ9686750

Description
MULTIPLE POSITIONS AVAILABLE

Employer: AMAZON.COM SERVICES LLC
Offered Position: Support Engineer II-Ext
Job Location: Seattle, Washington
Job Number: AMZ9686750

Position Responsibilities:

Operate the Managed Service platform and collaborate with internal service teams to manage critical infrastructure services for global enterprise-scale customers. Troubleshoot complex service issues using groundbreaking technologies, reproduce customer issues to identify the root cause, and build proof-of-concept environments aligned with cloud-best-practices. Build utilities and tools that facilitate safe, high-speed, wide-scale operations. Identify technical issues and develop improvements to technical processes. Serve as a point of escalation and drive customer communication during critical service events. Mentor junior engineers.

Position Requirements:

Bachelor’s degree or foreign equivalent degree in Networking, Information Tec...