Support Engineer

We're Hiring: Support Engineer (Telecom Provisioning)
Location: Kuala Lumpur (KL), Malaysia
Shift: US Day Shift
Contract: 6 Months (Renewable)
Are you a detail-oriented Support Engineer with experience in telecom provisioning and service order management? We're looking for someone who enjoys working in a fast-paced operations environment and collaborating across teams to deliver seamless network services.
What You'll Be Doing
Manage end-to-end service orders, including new sales, upgrades, and change requests
Log, track, and maintain service orders in provisioning systems and databases (e.g., Metasolv or similar)
Provide provisioning-related technical support and troubleshoot service issues
Coordinate with internal teams (Sales, Network Planning, Operations) and external clients
Prepare reports and documentation to support service delivery and operations
What We're Looking For
1+ year of experience in a provisioning, support, or telecom operations ro...