Support Engineer

Support Engineer
Work Location: Kuala Lumpur, Malaysia
Shift: US day shift
Job Summary
The Support Engineer will be responsible for managing telecom service provisioning activities, including order processing, database updates, technical support, and coordination with internal teams and clients to ensure timely and accurate service delivery.
Key Responsibilities
Manage the end-to-end service order lifecycle, including new orders, upgrades, and change requests
Log, track, and update service orders in provisioning systems and databases (e.g., Metasolv)
Provide technical and provisioning support, troubleshoot issues, and minimize service disruptions
Coordinate with Sales, Network Planning, Operations, and external clients for smooth service installations
Maintain accurate documentation and provide regular status updates to stakeholders
Required Skills & Experience
Minimum 1 year of experience in telecom provisioning or a related support role
Strong k...