Support Engineer

Type: Permanent, Fully On-site
Office Location: Sri Petaling, Kuala Lumpur
Mandatory Language: English, Mandarin, Malay
ABOUT US:
SuDu AI, an AI-driven ERP and MES platform. We're building a team of AI agents that capable of planning, remembering, and executing tasks like a human operators. Our goal is to automate up to 80% of routine operations, significantly reduce costs, and boost efficiency.
JOB DESCRIPTION:
We are looking for Support Engineer to join us as a foundational member of our startup journey. This is more than a role — it's an opportunity to build the next generation of Agentic AI systems that work seamlessly with ERP and MES applications. As part of our core team, You will be the frontline technical and functional expert for our customers, supporting their daily operations. You will troubleshoot system issues, support go-lives, guide users through workflows, and work closely with engineering teams to continuously improve product stability and performan...