Support Engineer L1

Company Overview

Bizagi delivers enterprise automation and AI solutions that help organizations adapt to a fast‑changing world.

Role Summary

Support Engineer responsible for providing technical assistance to large enterprise customers, diagnosing and resolving complex software issues, ensuring seamless integrations, and supporting customer‑specific implementations.

Key Responsibilities

• Diagnose, troubleshoot, and resolve software issues reported by clients and staff.
• Apply industry and product knowledge to quickly identify problems and render effective solutions.
• Provide outstanding customer experience through regular communication and updates.
• Collaborate with Engineering and QA to develop and implement fixes.
• Create case summaries, root‑cause analyses, and documentation.
• Assist with installation, setup, configuration, and troubleshooting of software products.