Support Engineer L1 - Saudi National - Riyadh,KSA

Job Summary:

DeepSource Technologies is looking for a proactive and motivated Support Engineer L1 - Saudi Nation - to join our dynamic team. This position is exclusively open to Saudi nationals. The successful candidate will provide first-line support to our clients, ensuring issues are resolved quickly and efficiently while delivering an exceptional customer experience.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and ticketing systems, providing accurate and timely solutions.
• Diagnose and troubleshoot hardware and software issues.
• Assist in the setup, configuration, and installation of software applications and systems.
• Document and track all support requests in the ticketing system.
• Escalate complex issues to higher-level support teams when necessary.
• Provide clear and concise communication to customers regarding the status of their requests.
• Contribute to...