Support Engineer

POSITION SUMMARY

Descartes is a leading provider of Ocean Transportation Rate Management Systems and Ocean Publishing Services. The systems and services that Descartes supplies to VOCCs, NVOCCs, shippers, and other ocean intermediaries allows them to maintain global rate repositories, manage allocation, and maintain detention and demurrage charges. Descartes GPM Expertise Center is responsible for providing customer support for internal and external Global Pricing Manager (GPM) customers.

As a member of the GPM Expertise team, you will provide application support, prioritize bug fixes, generate reports, and manage customer expectations. Additionally, you will be expected to participate in SCRUM meetings and assist with the scheduling of software releases. Except for critical issues, the normal support hours are between 0800 to 1800 Manila time.

RESPONSIBILITIES: