Support Engineer

A Support Engineer will research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner. Responsible for working with different systems, software, and hardware and follow standard procedures to escalate unresolved issues to appropriate internal departments.

Our requirements:

• Ideally college graduate with a degree in computer science or related course.
• Full-time home-based work – Monday to Friday from 9am to 6pm, weekends off.
• Have a minimum internet speed of 10 Mbps (DSL or FIBR).
• Have a good and quiet working environment conducive for productive work
• Velox will provide VoIP phone/s for internal communications and testing purposes since this is our main tech.

Main Role and Responsibilities

Second Level Customer Service providing Technical Support and Resolution

• Technical Queries - Support customer-facing teams with technical training and documentat...