Support Engineer

Job Description: Support Engineer – EDMS (2 Headcounts)

Role Overview

The Support Engineers will provide day-to-day operational and production support for the EDMS platform. This role focuses on incident resolution, service request implementation, system maintenance, and documentation to ensure smooth and reliable operations.

Key Responsibilities

• Provide daily production support for the EDMS system.
• Perform incident troubleshooting, analysis, and resolution.
• Implement and manage service requests (SRs).
• Support patch testing and deployment activities.
• Maintain system documentation and update SOPs.
• Monitor system logs and perform proactive issue detection.

Technologies / Skills Required

• Experience with Azure Data Factory (ADF IR).
• Working knowledge of Snowflake.
• Familiarity with Power BI Gateway.
• Strong SQL skills and experience with data pipelines.
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