Support Engineer

We are seeking an L1 Support Engineer / Lead with exposure to Salesforce Commerce Cloud (SFCC) and Order Management Systems (OMS) to provide first-line support for eCommerce applications. The role involves monitoring systems, handling incidents, performing basic troubleshooting, and analyzing logs to ensure platform stability. The engineer will coordinate closely with L2/L3 teams and business stakeholders for timely issue resolution. Strong communication skills and the ability to work in an agile, fast-paced support environment are essential.

Responsibilities

• Analyze and diagnose technical issues in e-commerce applications
• Identify root causes of issues, whether in code, configuration, or infrastructure
• Develop and implement hotfixes in a controlled and efficient manner
• Propose and implement optimizations for the platform and its components
• Maintain constant and clear communication with both technical and non-technic...