Support Engineer (Solutions Architect)

The successful candidate will provide pre- and post-sales technical support to internal teams and customers.

Key Responsibilities

Customer & Technical Support

• Provide technical support to telecoms customers
• Build and maintain professional relationships with customers and partners.
• Support customer satisfaction through responsive fault resolution and clear communication.

Pre-Sales Support

• Provide technical input to the sales team during pre-sales engagements.
• Assist with understanding customer requirements and contributing to solution selection.
• Support demonstrations, proof-of-concepts, and evaluations of telecoms and Test& Measurement equipment.

Post-Sales Delivery & Services

• Assist with installation, configuration, commissioning, troubleshooting, and maintenance of systems at customer sites or remotely.
• Provide post-sales te...