Support Engineer - The Recruitment Company

Lead Support Engineer (AWS)

Sydney | Hybrid | Up to $185k + Super + Bonus

This is a hands-on leadership role responsible for the operational reliability of a large-scale AWS-based platform, combining deep technical troubleshooting, team leadership, and stakeholder engagement.

The Role

• Lead and mentor a team of support engineers
• Own the day-to-day health of a complex cloud platform
• Investigate and resolve production incidents
• Support API integrations and partner onboarding
• Analyse trends to prevent recurring issues
• Work closely with engineering and product teams
• The role oversees technical support, integrations, analytics, and platform operations.

What We’re Looking For

• Experience supporting cloud platforms (AWS)
• Strong troubleshooting skills
• Leadership experience or readiness to step up
• FinTech/banking/regulatory experienc...