Support Engineer Tier 2

Job Description: CyberArk Privilege Cloud (PCloud) Engineer (L2) Role Overview:The PCloud Technical Support Engineer (L2) is responsible for ensuring the security and availability of the Privilege Cloud (PAM-as-a-Service) environment.This role focuses on the infrastructure supporting the Vault, management of sessions, and web access portals.Duties and Responsibilities:- Perform deep-dive troubleshooting on Privilege Cloud components: Web Portal, Password Manager, and Session Manager.
- Analyze Cloud and Component logs to resolve complex integration, connectivity, and session recording issues.
- Manage and rotate privileged credentials across Windows, Linux, and Database platforms.
- Provide technical guidance to Enterprise IT teams on Vaulting best practices and secure access workflows.
- Collaborate with Engineering and Global Support to report and test patches for SaaS-based PAM environments.Core Technical Requirements:- Must-Have: 3+ years of experience in Systems...