Support Engineer

Kognivera
Full-time xico, veracruz Other-General
Posted:
June 05, 2026
Location:
xico, veracruz, Mexico

Job Description

Responsibilities:- Analyze and diagnose technical issues in e-commerce applications.
- Identify root causes of issues, whether in code, configuration, or infrastructure.
- Develop and implement hotfixes in a controlled and efficient manner.
- Propose and implement optimizations for the platform and its components.
- Maintain constant and clear communication with both technical and non-technical teams.
- Participate in ticket and incident management using Jira.
- Collaborate in an agile environment with a focus on continuous improvement.Technical Requirements (Hard Skills):- English proficiency (written and spoken).
- Programming in Java with Spring Boot.
- Experience with Google Cloud Platform (GCP).
- Proficiency in Oracle and MongoDB databases.
- Solid knowledge of Unix/Linux systems.
- Experience in log analysis, debugging, and monitoring tools.
- Familiarity with agile methodologies (Scrum).
- Proficiency with tools such as Jir...

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Job Overview

Job Type: Full-time
Location: xico, Mexico
Posted: June 05, 2026
Deadline: July 15, 2026