Support Escalations Manager

About Karbon

Karbon is the global leader in AI-powered practice management software for accounting firms. We provide an award-winning cloud platform that helps tens of thousands of accounting professionals work more efficiently and collaboratively every day. With customers in 40 countries, we have grown into a globally distributed team across the US, Australia, New Zealand, Canada, the United Kingdom, and the Philippines. We are well-funded, ranked #1 on G2, growing rapidly, and have a people-first culture that is recognized with Great Place To Work® certification and on Fortune magazine's Best Small Workplaces™ List.

About The Role

• Own and manage high-impact and executive-level customer escalations from identification through resolution.
• Act as the primary point of contact for complex, high-risk, or time-sensitive customer issues, ensuring clear and proactive communication throughout.
• Coordinate cross-functional response effo...