Support Executive(Inbound & Outreach)

Position Title: Support Executive (Inbound & Outreach) Department: Support Reporting To: Manager Support Location: Head Office, Kolkata Employment Type: Full-time Role Overview We are looking for a highly disciplined and customer-focused Support Executive Inbound & Outreach to manage the complete pre-sales journey. This role will handle all inbound enquiries across multiple channels, qualify leads based on defined criteria, and drive consistent outreach to generate pipeline from unconverted and existing prospects. The ideal candidate will ensure zero missed enquiries, maintain high lead qualification accuracy, and execute timely follow-ups to support revenue growth. Key Responsibilities Inbound Enquiry Management Handle all inbound queries via calls, WhatsApp, email, LiveChat, and B2B platforms Ensure First Response Time 15 minutes across channels Maintain zero missed enquiries during working hours Log all interactions in Zoho CRM in real-time Lead Qualification & Handover Qualify l...