Support Generalist

About the Role

We are looking for a Support Generalist who will be the first point of contact for our users and help ensure a smooth, reliable, and positive customer experience. You will handle a mix of customer inquiries, troubleshoot issues, and collaborate with internal teams to resolve problems efficiently. This role is ideal for someone who enjoys problem‑solving, communicating clearly, and working across different types of support tasks in a fast‑paced environment.

Key Responsibilities

• Respond to customer inquiries via email, chat, or ticketing systems in a timely and professional manner
• Troubleshoot and resolve basic to moderately complex user issues
• Escalate technical or sensitive cases to appropriate internal teams when needed
• Maintain accurate records of customer interactions and issue resolutions
• Identify recurring issues and share feedback to improve product and processes
• Assist in upd...