Support Lead

To execute continuous improvement activities, work on root cause analysis, and provide technical assistance to resolve customer issues.

Key Responsibilities

• 1. To troubleshoot and resolve critical and complex tickets.
• 2. To create the root cause analysis for critical issues/faults (hands on working).
• 3. To implement any necessary preventive measures to reduce future defects.
• 4. To provide technical assistance to the team members in resolving customer issues.
• 5. To execute continuous improvement activities and to improve the team’s performance.

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered aro...