Support Manager - Customer Service (Remote)

At Customs4trade, we're on a mission to make customs simple. Our platform CAS gives businesses real-time visibility and control over their customs processes — and you'll be the expert who helps them get the most out of it.

As a Support Manager, you'll play a central role in our customers' success. You're the person who keeps things moving when it matters most: solving complex customs challenges, building trust with clients, and making sure nothing slips through the cracks.

This is an individual contributor role within our Customer Support team, reporting to the Head of Customer Support. You'll work alongside colleagues across multiple languages on a shift pattern that covers our 07:00–22:00 CET support window and you'll work on standby during the weekends.

If you enjoy varied work, take pride in helping customers get unstuck, and have a knack for turning complexity into clarity, this role is for you.

What you'll be doing