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Support Manager - Microsoft Dynamics

Atlas Copco
Full-time Pune, Maharashtra Computer Occupations
Posted:
June 06, 2026
Location:
Pune, Maharashtra, India

Job Description

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Your Role:
The Support Manager – Microsoft Dynamics is responsible for leading and managing application support services for Microsoft Dynamics platforms, ensuring stable operations, high service quality, and continuous improvement. The role acts as the key interface between business stakeholders, IT teams, and external partners to ensure reliable, secure, and efficient support delivery.

Main Responsibilities:

  • Lead end-to-end application support for Microsoft Dynamics solutions, ensuring availability, performance, and reliability across global business operations.
  • Manage and prioritize support incidents, service requests, and problem resolution in line with agreed SLAs and ITSM processes.
  • Act as escalation point for complex or high-impact issues, coordinating resolution across internal teams and external vendors.
  • Drive root cause analysis and implement corrective and preventive actions to redu...

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    Job Overview

    Job Type: Full-time
    Location: Pune, India
    Posted: June 06, 2026
    Deadline: July 16, 2026