Job Description
Intro
A Support Manager ensures excellent customer service together with support teams and drives them towards the mission of faster, better, and affordable services. They have a broad technical understanding, good know-how of service level management, and a strong focus on customer reporting and satisfaction.
In this role, you will take ownership of support processes for digital products and services: maintaining and improving existing support setups, while also helping define support concepts for new products or services.
What project we have for you
You will work with a strategic enterprise client in the automotive and mobility domain. The client develops digital data-driven products and API-based services that help business customers and partners access, integrate, and use connected mobility data in their own business processes.
These solutions support use cases such as fleet operations, service and maintenance, mobility services, partner...
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