Support Manager South America (m/f/x)

Do you thrive in fast-moving, real-time operational environments? Do you enjoy leading diverse international teams toward shared goals? Are you passionate about building processes that create world‑class customer experiences? Do you excel at solving complex problems under pressure? Are you motivated by improving performance, clarity, and collaboration across teams? If the answers to the above questions are yes, then this role could be ideal for you!

As a Customer Support Manager at GRID eSports GmbH, you will lead a global Support team responsible for ensuring the quality, accuracy, and timeliness of our live esports data flows. You will guide a diverse group of professionals working 24/7 across multiple regions, helping them excel in a fast‑paced, high‑impact environment.

Key Responsibilities

• People management: recruit and onboard new members of the global Support Team; set employee goals and manage performance; develop career plans; manage confli...