Support Operations Analyst, Authorizations

The Pismo platform provides critical services to our clients, running billions of transactions every year in different regions. Providing excellent services to our clients is a key value at Pismo, which requires experienced professionals to support our clients when needed.

This role plays a critical role in supporting our clients during live operations, focusing on financial flows originating on networks such as Visa, Mastercard, and others. This position requires a proactive approach, excellent problem-solving skills, and a deep understanding of messaging protocols and transaction authorization, clearing and settlement concepts and rules.

Key Responsibilities:

• Analyze and resolve tickets related to transaction issues, including missing or unrecognized transactions.
• Serve as the primary point of contact for all issues related to network transactions, ensuring high levels of client satisfaction.
• Investigate discrepancies...