Support Operations Manager

**Job title:**
As a **Service Operations Manager** , you will lead service teams across the LATAM Hispanic clusters to optimize performance, ensure high customer satisfaction, and deliver on key operational KPIs. You will design and build an effective support and managed services organization, collaborating closely with sales and operations partners to understand and meet customer needs across the region.
**Your role:**
+ **Understanding the LATAM Hispanic market needs** , deliver value added services in a cost-effective manner in alignment to the price sensitive markets.
+ **Setting the objectives and operational strategy** for the LATAM Hispanic Cluster in alignment with the Americas and Global strategy.
+ Through the LATAM Hispanic cluster coordinators, **set individual customer strategies to maximize customer experience and retention**
+ **Be responsible for customer satisfaction** and relevant quality, legal, and compliance requirements.
+ **Utilize LEAN-Agile...