Support Operations Specialist

You'll be designing, developing, and shipping tools and systems that help our CX department and connected teams work faster and smarter. You'll collaborate with team leads and management to understand requirements, then own the building, testing, and communication of solutions end-to-end. Over time, you'll grow into a larger role in shaping what gets built and why.

Day-to-Day Work

• Building AI-powered agent copilot tools that help support agents find answers, run investigations, and surface relevant information in real time
• Designing and maintaining automated workflows that cover billing actions, ticket handling, and cross-departmental processes across teams including Quality Assurance, Knowledge Management, and Technical Support
• Developing operational dashboards and reports that surface agent and customer data for team leads and stakeholders
• Building and maintaining integrations across our support and operations stack via APIs...