Support Specialist II - Hybrid Environment

Enhance community safety as a Support Specialist II, providing combined Tier 2 technical assistance and user training in a hybrid setting. Address hardware and system issues while optimizing customer workflows.

This position focuses on delivering technical resolutions and advanced usage guidance. You will engage with users to diagnose issues and implement personalized solutions while maintaining ticket ownership. Your analytical capability is vital for identifying root causes and ensuring user success.

Key Responsibilities:
• Diagnose and manage hardware-related issues
• Customize workflows and implement complex features
• Deliver training on technical and functional aspects
• Support integration challenges and document resolutions
• Analyze problems to differentiate technical defects from knowledge gaps

Requirements:
• Degree in Information Technology or equivalent experience
• 1-3 years of experience in ...