Job Description
Customer Support Specialist (Email Support) – SaaS Industry
Location: Onsite
Shift Timings: Day & Evening Shifts Available
Job Type: Full-time
About the Role:
We are looking for a Customer Support Specialist with at least 3+ years of experience in
handling email-based customer queries. The ideal candidate must be proficient in written
English, a self-learner, and have prior experience working with SaaS platforms and project
management portals.
Key Responsibilities:
● Respond to customer inquiries via email in a professional and timely manner.
● Troubleshoot issues related to SaaS platforms and project management tools.
● Maintain a knowledge base of common customer issues and resolutions.
● Work closely with internal teams to escalate and resolve complex problems.
● Ensure high customer satisfaction by providing accurate and helpful responses.
● Adapt to new tools and workflow...
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