Support Specialist, Non Technical

The Support Specialist helps Restaurant365 customers resolve questions and issues across the R365 platform.
You'll support customers through tickets, live chat, and phone calls, guiding them through workflows, resolving common issues, and escalating complex cases when needed.
This role is ideal for someone who is detail-oriented, customer-focused, and thrives in a fast-paced, high-volume support environment.How you'll add value:Support customers via tickets, live chat, and outbound phoneAsk targeted questions to quickly understand and resolve customer issuesGuide customers through Restaurant365 workflows and best practicesTroubleshoot common issues using support tools and knowledge base resourcesEscalate complex issues to the appropriate team with clear notes and contextManage a personal ticket queue while meeting SLA and quality expectationsParticipate in live chat rotationsIdentify recurring issues and suggest documentation improvementsDemonstrate reliable and punctual att...