Support Specialist

Support Specialist (Customer Service & Collections) – Remote

Join Savvy Loans, a fast-growing fintech company, as a Support Specialist Work fully remote (Texas/US hours) helping customers via phone, email, and chat. Manage loan applications, account inquiries, and collections professionally and empathetically.

This position requires availability to work 9AM-6PM CST to align with our Texas/US timezone operations.

What you'll do:

• Handle inbound/outbound calls, emails, and chat inquiries
• Demonstrate conversational English proficiency for effective customer communication
• Assist customers with loan applications and account questions
• Manage collections inquiries with empathy and compliance
• Escalate complex issues to the right teams
• Keep accurate and timely records of all interactions

What we're looking for:

• Experience in customer service, collections, or call center roles (BPO/fintech p...